Our product
Answers your clinic’s calls and LINE messages in Thai, and knows when to hand a patient to your staff.
Pilot clinics
Who it is for, how it connects to your clinic, the steps to go live, and how pricing is put together.
Dental clinics
The pilot starts with dental clinics.
Other clinics that work by appointment
Skin or aesthetic clinics, for example. We consider these case by case.
Your existing LINE OA
Your clinic keeps its LINE Official Account. We set up the connection for you.
Phone calls
If staff answer your regular clinic number, you can forward it to the assistant. If your number runs through a hosted call-center service, we provide a new number for calls instead.
Your staff still confirm every booking: the assistant takes the booking request, staff confirm it, and the patient hears back on LINE or by a staff call-back, depending on how they got in touch.
A one-time setup fee plus a monthly service fee. Both depend on the number of branches, the channels you use, and your call and chat volume.
You get a written quote after the demo.
What it does
Six jobs it does for your clinic. Each one is built into the product, not a promise on a roadmap.
01
It picks up calls and talks with patients in natural Thai. Callers can interrupt mid-sentence, the way they would with a person, and if a reply needs a moment it says so instead of going quiet.
02
It answers patients on your clinic’s LINE Official Account, reads a burst of short messages as one question, and offers quick-reply buttons for common requests. Photos patients send go straight to your staff.
03
It collects the treatment, branch and preferred time, then puts the request in front of your staff to confirm. The patient hears back on LINE or by a staff call-back, depending on how they got in touch. Requests to change or cancel go to staff the same way.
04
Prices, promotions, opening hours and doctor schedules come from a knowledge base your staff edit themselves. Snap a photo of a price sheet to draft an update, preview the answer, then publish.
05
When a patient needs a person, your staff group gets an alert with the whole conversation. The AI steps back while staff reply, and picks the chat up again when they hand it back. Every case keeps a word-for-word record.
06
After hours it keeps answering phone calls and LINE chats, takes booking requests for the morning, and tells patients when staff will be back. For anything urgent, it tells them to go to a hospital emergency room rather than wait.
Also included
Word-for-word records
Every call and chat, searchable by your staff.
Monthly owner summary
What was handled, how many booking requests came in, how many bookings staff confirmed, and what was handed off.
PDPA tools
AI and recording notice at first contact, opt-out, export and erasure.
Cost and abuse guards
Daily limits per clinic, rate limits and a block list.
Safe by design
Every reply goes through a safety check before it is sent. If a draft crosses the line, it is replaced with a safe answer that points the patient to a doctor or your staff.
Built not to
Diagnose
Replies are checked for any suggestion of what condition a patient might have.
Advise on medicine or doses
Questions about medicines, doses or missed doses go to your team.
Promise a cure
Replies are checked for claims that a treatment will work or that a result is guaranteed.
Instead, it
Grows with your clinic
Three steps, each one your choice. The first is our product, now open to pilot clinics; the next two are shaped around your clinic.
Voice and LINE, your knowledge base, the safety layer and staff handoff.
Integrate with the booking and patient tools your clinic already uses.
A clinic system designed and built around how you work, through our custom-build service.
About custom buildsSee it in action
A short film, in Thai, of the receptionist answering a clinic’s calls and LINE messages.
Questions
Dental clinics first. Other clinics that work by appointment, such as skin or aesthetic clinics, we consider case by case: tell us about your clinic and we will say whether it fits.
Thai. It is built for Thai patients and talks in Thai on both the phone and LINE. If your clinic needs another language, tell us on the demo call.
It knows your opening hours. After closing time it keeps answering phone calls and LINE chats, saves booking requests for staff to confirm in the morning, and tells patients when you will be back. For emergencies it tells patients to go to a hospital emergency room.
Your staff group on LINE gets an alert with the whole conversation, and a case appears in the staff back office. While staff handle a chat, the AI stays quiet; staff can reply from the back office and hand the chat back when done. On the phone it takes a message and a callback number.
On first contact, by phone or on LINE, the assistant tells patients that it is an AI, that the conversation is recorded, and that their earlier questions may be remembered. Each notice is logged with the exact wording the patient received. Patients can opt out, and personal data can be exported or erased on request. Each clinic’s data is kept separate and backed up.
Calls and chats are processed by the providers that run the service: telephony, speech recognition and speech synthesis, the AI models, and hosting. Some of these providers are outside Thailand, and each works under a data processing agreement. Your clinic is the data controller for patient data, and we process it on your behalf. The clinic agreement sets out the details.
Read how we handle dataAfter the demo, your clinic sends us its services, prices and opening hours. We build the knowledge base from them, configure your branches, connect your existing LINE OA, set up calls (your existing number forwarded, or a new number we provide), tune the safety rules, and test everything with your staff before patients use it. Staff still confirm every booking.
A one-time setup fee plus a monthly service fee. Both depend on the number of branches, the channels you use, and your call and chat volume. You get a written quote after the demo, before anything starts.
No. It takes the repetitive questions and requests so your team can focus on the patients in front of them, and it hands over anything it should not answer.
Book a demo and we will walk you through a call and a LINE chat, then talk through what setup would look like for your clinic.